FAQs

 

ITEMS PLAYERS WON'T SIGN

Below is a small list of items that none of our players will sign.  Each player also has their own personal list of items that they will not as well.  Some players will sign anything.  Please be respectful.

1.) Blank index cards

2.) Blank sheets

3.) Jersey numbers not on jerseys

 

ORDERING

1.) When ordering, please be sure to add your inscription in the order notes and click Update Cart.

2.) Please mark your items where you would like items signed and or inscribed to give us some direction, so you are happy with your results. Please place those instructions in the order notes and click Update Cart.

3.) Please make sure you add the color of ink you want used on your item. Our default color is blue sharpie or blue Bic pen.

4.) Please see the list of what pens, sharpies and paint pens we supply below. If we do not supply it, please ensure to provide your own.

5.) Ensure your items are to us by the deadline. If items are not to us by the deadline, then your items will be sent Return to Sender (RTS) and refunded. Items will be RTS with your return Self Addressed Stamped Envelope (SASE). Please read the description on the upcoming signing. It is noted in the bottom of every signing when the final sale day is and when items are due by. The listing title is the day the player is to sign.

6.) All items that do not have a SASE included, will be billed for shipping due if a SASE is required. We will print the return envelope label out and email you with the total due. This will need paid via PayPal friends and family before your item will ship.

7.) All return labels MUST include tracking. We do not have the time to answer the question of “Where is our items?”. We cannot answer that for stamped items. Our system emails everyone when their items are shipped with the tracking they provided for their items or the tracking we purchased for items that we supply.

8.) All orders require their own SASE. If you purchase four (4) orders, then please ship separately with four (4) returns.

9.) All orders will be fulfilled in full. If you have multiple signings on one purchase order, then all items will ship once all items have been received back. This includes the pre-signed merchandise from our Online Store.

10.) Please fill out your packages to us properly. We do not read minds. If there is no order slip or information in your package letting us know who it is, then it is hard to have fulfilled.

11.) If you do not purchase an inscription and request one, it will not be fulfilled with an inscription, but with a signature only. Players do have an associated cost with these typically. They are on the drop-down menus when you select what items you are wanting to get autographed. Inscriptions do have a max word count, which is marked next to the inscription in the drop-down menu.

12.) After you place your order, you will receive an order confirmation email. That email includes all shipping instructions. Please check your spam/junk folder for it may appear in there instead of your inbox.

To stay up to date with everything, please be sure to follow us on our social media accounts. At the bottom of the page, has direct links to all of our social accounts.

 

PLAYER AGREEMENTS & SIGNINGS

Players are doing everyone a favor by signing.  They are not required to sign.  With this being said, players have the right to refuse any item to sign or any inscription based on their discretion.

Players are supplied sharpies, pens and paint pens by The Trove Sports Den LLC.  Players do tend to choose to supply their own instead of using ours from time to time.  When we are not with the player it is harder to have them use the proper supplied color or even sign in the exact designated spot even when marked.  Mail in signings are always a risk and we can only ask that the player takes the time and follows directions.

If a player does not sign with a proper pen through a mail signing, we can not be deemed to refund.  We encourage everyone to use a blue BIC pen or blue sharpie unless other wise noted as well as signing a ball on the sweet spot or under a logo on specialty balls when required.  We take precautions as much as everyone else does by marking every individual item to ensure maximum quality and minimal mistakes.

If we are doing private signings or public signings we can and will ensure that a player is following all color preferences set by every individual for their item(s).  If a mistake happens during a private or public signing then we will gladly refund due to an error on our behalf.

Everyone is human and mistakes do happen. We do try to the best of our abilities to ensure everything is done properly and sent back to us in a timely manner.  Some times the carrier services are delayed, a player or family member of theirs may have personal issues and we do respect that.  Not every thing can be controlled.  We strive for quick turn around to and from the players and back to the customers.  We thank everyone for taking part in our signings and glad we try to satisfy everyone.  

We have updated our infrastructure and so far proven in 2021 everything is running smoother and quicker.  Efficiency is key and we are trying to always make sure we can keep altering it to make it better for everyone on every side. 

 

What Pens And Markers We Supply For Signings

We supply the following items:

- Blue Bic Pens
- Blue, Silver, Red, Gold and Black Sharpies
- Blue, Silver, Red, Gold Deco Fine Tip Paint Pens


What If Our Order Arrives Late?

If your order arrives late, then we will put the item(s) back until a future signing with the players. If we will not be working with the player again, then we will do a return to sender (RTS).


How Long Does It Take To Ship An Order Back?

Orders can range on fulfillment time. Most signings are send in and can very from the signing date until the player signs them and returns them. Orders typically will ship back to individuals with in two weeks of the signing date. Orders can take longer though depending on all circumstances. We ensure our best to have orders fulfilled as quick as possible. At the end of the day it all comes down to key factors of time it takes to mail to the player, the time it takes the player to sign the items and then ship back to us. From there it depends on the quickness of the carrier and then if you have a return or not and if there are multiple people for one return. Some orders have been fulfilled in a single day, when the signing occurs with us, while other returns have taken upwards of seven (7) months due to the above mentioned variables. We by no circumstances agree to or guarantee to ship orders out by any certain date(s).


How To Print Your Own Return Label

Step 1: Log in to PayPal.
Step 2: Go to PayPal home.
Step 3: Find the Multi Order Shipping Button. If not on your home screen then go to APP Center and search.

Step 4: Click Create Shipment.

Step 5: Use our zip code in originating zip code under sender. Our zip code is 45833. Finish this page by adding your information to the shipping destination.

Step 6: Select the appropriate shipping information for your return label for your package. You may also add insurance and anything else you want for yourself.

Step 7: Pay for the shipping label.
Step 8: Print shipping label and place it in your package.